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SERVICEME NEXT V4.0

Release Date: 7/2025
Version: V4.0

Update Summary​

This update focuses on a comprehensive upgrade of AI capabilities, launching AI Knowledge Management, One-Stop Data Portal, Agent Store, and Agent Orchestration features to strengthen foundational AI capabilities, achieve deep integration of internal and external knowledge, efficient data management, and flexible application of intelligent agents.

Major Updates​

AI Knowledge Features​

Core Highlights​

Comprehensive AI knowledge management capabilities integrating Agentic AI search, AI automatic summarization, and knowledge agents to achieve deep integration and efficient utilization of internal and external knowledge.

New Features​

  • AI-driven Intelligent Search: Quickly and accurately locate required information, improving knowledge retrieval efficiency.
  • Smart Tags and Suggestions: Automatically generate relevant tags and intelligent prompts to enhance content navigation and recommendations.
  • Multilingual Intelligent Translation: Support automatic recognition and translation of multilingual content, enhancing global collaboration capabilities.
  • Document AI Summarization: Automatically generate core summaries of documents for quick understanding of key content.
  • Content Creation: Assist content writing, restructuring, and optimization with AI to improve creation efficiency.
  • Private Knowledge Base Integration: Support deep integration with enterprise internal knowledge bases to achieve exclusive knowledge management.
  • Multimodal Content Management: Support intelligent processing and management of multiple content forms including text, images, and audio.
  • Enterprise-level Knowledge Management: Meet large-scale enterprise requirements for security, permission control, and multidimensional management.

AI Data Features​

Core Highlights​

  • Launch of a "One-Stop Data Portal"
  • Establish a unified data access and management platform
  • Achieve multi-source data integration, metadata management, and intelligent BI analysis

New Features​

  • One-Stop Data Portal: Provide a unified entry point for report viewing, data querying, data source management, access logs, and permission control.
  • Data Governance: Support metadata management and data permission configuration to enhance data compliance and security.
  • AI-Ready Data: Ensure representative and high-quality data, support metadata management, and plan metrics and data quality.
  • Intelligent Data Analysis Workflow: Provide end-to-end intelligent support covering report generation, chart saving, insight sharing, and full process management.

Agent Store Features​

Core Highlights​

Agent Store offers a series of ready-to-use pre-built agents, mainly focusing on two directions: AI Knowledge Agents and AI Data Agents, helping users quickly get started and address specific business scenarios.

New Features​

  • Agent Store: A centralized platform for displaying and managing pre-built agents.
  • AI Knowledge Agent Suite: Includes AI PPT Generation Agent, AI Intelligent Search Agent, AI Translation Agent, AI Summarization Agent, etc.
  • AI Data Agent Suite: Includes AI Report Generation Agent, AI Ad Hoc Query Agent, etc.

Agent Orchestration Features​

Core Highlights​

Provides low/no-code interfaces for designing, configuring, and assembling AI Agents, deeply integrating AI knowledge and AI data capabilities to achieve advanced process automation.

New Features​

  • Basic Orchestration (No-Code):

    • Easily connect preset Agent modules and tools
    • Provide out-of-the-box automation workflows suitable for common business scenarios
    • Support process branching based on simple rules

  • Advanced Orchestration (Low-Code):

    • Support developer integration of custom logic and external systems
    • Build more complex business workflows and decision trees
    • Orchestrate multiple Agents to collaboratively complete complex tasks
    • Provide debugging and monitoring tools to help users track workflow execution

  • Knowledge/Data Integration:

    • Directly integrate AI knowledge module capabilities such as query, summarization, and translation within orchestration workflows
    • Directly integrate AI data module capabilities such as report generation and ad hoc querying within orchestration workflows

AI Foundational Capabilities​

Core Highlights​

Build a stronger, more reliable AI foundation, enhancing content security, multi-platform support, priority-based model routing, and Token billing control capabilities.

New Features​

  • Enterprise-level Content Security Rule Customization: Ensure content compliance and security, supporting role-based permission control policies.
  • AI-driven Content Review: Automatically review platform content using custom-trained small AI models to identify violations or sensitive information.
  • Support for Multi-Cloud and On-Premises Deployment: Enhance deployment flexibility and environment adaptability to meet diverse IT architecture needs.
  • Large Model Management (LLM Management): Support model deployment, optimization, load balancing, model grouping, and default model configuration.
  • Token Billing Support: Implement cost calculation and billing generation to ensure transparent and controllable expenses.
  • Mainstream Model Integration: Integrate various leading large models with flexible configuration, including Azure OpenAI, DeepSeek, Mistral, Claude, Gemini, Llama, etc.
  • Log Auditing: Automatically record all system operation logs for traceability and review, ensuring operational transparency and compliance.
  • Multidimensional Data Center: Centrally manage and display various enterprise data, supporting real-time monitoring and analysis.

Feedback Channels​